Our commitment to you
Once we have received a deposit for your booking and you have received a booking confirmation from us by email, we are committed to providing you with our service. We will only contract out in extreme circumstances. We often turn down enquirers because we are fully booked and committed to our clients. Because we regularly turn down potential bookings, we have a cancellation policy in place which ensures that minimum loss is made by our business and also offers protection for our clients.
If you cancel
Cancelling your booking must be done in writing and MUST be acknowledged by us in writing. On booking, we require a minimum deposit of £100 (unless paying using our “spread the cost” option)
If your booking is cancelled under either option, the first £100 paid is non-refundable under any circumstance.
If you cancel with more than 6 weeks before the function date, no further payment will be due.
Cancellation between the following time frames will incur a further charge on top of the£100 deposit:
6 weeks – 5 weeks – £50 due
5 weeks – 4 weeks – £75 due
4 weeks – 3 weeks – £100 due
3 weeks – 2 weeks – £125 due
2 weeks – 1 week – £150 due
The full balance will be due no less than 7 days before the function date. Once the account is settled, no refunds will be made. If we are unable to contact you to settle your account within 5 days of your function, your allocated photobooth may be offered to our open enquirers and could result in the loss of your booking.
If we cancel
In the unlikely event of us having to cancel the provision of our photobooth service to you, it is our policy to do one of the following:
Provide a photobooth service (as close to ours as is possible) using a contractor.
Provide a full refund of monies paid to date.
Fortunately, we have never had to cancel on a client in over 1400 bookings. Instances beyond our control may include vehicle failure, severe weather conditions, equipment failure and sickness, however we always make the utmost effort to pre-empt and avoid these situations.
If any downtime occurs as a result of any of the above or any other unforeseen event, we will add time on at the end of the function ensuring that you receive your full hire period. If we fail to provide you with your full hire time, we will refund you £20 for each full 30 minutes of lost hire time.
Equipment and personnel abuse policy
Our staff are highly trained in photobooth operation and customer service. In the event of our staff or our equipment suffering unnecessary abuse from any of the guests at the function, we reserve the right to shut the photobooth down with immediate effect and no monies will be refundable.